To reset back to ServiceDesk Authentication without logging into the application you need to follow these steps:
For the database is MYSQL,1. Connect to MYSQL Server on Port 33366 using the command from the SD+ server console.
cmd > cd [SERVICEDESK PLUS MSP Home]\mysql\bin
cmd> mysql.exe -u root -P 33366 servicedesk to find Administrator logins execute below query:
update AAAPamConf join AAAPamModule on AAAPamConf.PAMMODULE_ID = AAAPamModule.PAMMODULE_ID set AaaPamConf.pammodule_id = ‘2’ where name like ‘SDRelationalLoginModule’;
For MSSQL connect to the query analyzer of the SQL server and execute the same queries.
For PGSQL connect to DB using the command,
C:\ManageEngine\ServiceDeskPlus-MSP\pgsql\bin> psql.exe -p 65432 -U postgres -w servicedesk
After executing the query restart the service.