Required Authentication with wrong credentials


This occurs if the credentials provided in the Required authentication is wrong.

Error trace in logs:

Caused by: javax.mail.AuthenticationFailedException

at javax.mail.Service.connect(
at javax.mail.Service.connect(
at javax.mail.Service.connect(
at javax.mail.Transport.send0(
at javax.mail.Transport.send(
at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(


Provide the necessary credentials for authentication correctly and try again.

Information required for analysis:

Support Tab –> Support File

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