Disable All Requests filter

The ‘All Requests’ filter in the request list view displays all the requests that have been created so far, irrespective of the status. But as the number of requests increases, the performance of ServiceDeskPlus-MSP gradually slows down.

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In this case, you can remove the ‘All Requests’ option from the filter drop-down using the query,

update GlobalConfig set PARAMVALUE=’FALSE’ where CATEGORY=’PERFORMANCE’ and PARAMETER=’SHOW_ALL_REQUEST_VIEW’;

 

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