Disable Short Description Search

Short Description refers to the description which appears when you hover over the subject link of the request in the request list view. By default, while performing a search operation, the short description of a request would be searched. But when you have large amount of data, the performance of ServiceDeskPlus-MSP eventually decreases.

You can disable this feature by using the query,

update GlobalConfig set PARAMVALUE=’false’ where CATEGORY=’SearchShortDescription’ and PARAMETER=’Status’;

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