In some instances, the application is not able to start properly due to improper Database creation. In such cases, it stuck at the image as shown below while start up.
- Try changing the webserverport. Execute the command given below in command prompt once. <ServiceDeskPlus-MSP\bin>changeWebServerPort.bat 80 http
- Try changing the database port. Execute the command given below in command prompt once. <ServiceDeskPlus-MSP\bin>changeDBServer.bat.
In the Database setup wizard change the port and test and save it.
After changing it please try to start the application by executing run.bat from a command prompt which is present under <ServiceDeskPlus-MSP\bin>
After successful start, shut down the same by executing shutdown.bat present under <ServiceDeskPlus-MSP\bin> and then start the application as Service from Services.msc
Please contact our support at firstname.lastname@example.org if the issue still persists.