Issue in importing users using LDAP and LDAPS

Scenario:   Configuring LDAP settings in Account Details – LDAP Authentication page, can see success message when saving the domain controller info but while importing users it fails.   Root Cause:   Issue in map…

Root path failure

In the Active Directory where the users present , check the following:
  1. Right click on the user and go to properties.
  2. Go to Account tab–> Log On to option.
  3. Check if “All computers” is enabled. Else, enable the same and s

Site not updated when importing requesters using LDAP

Issue Description:   When a requester is imported through LDAP the office field in the Active Directory for that requester will be imported as site in our application. If the office field is updated in Active Directory and reimporte…

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