Issue while connecting to external postgres database.

Issue Description :

If we are tyring to connect to external postgres located in any other machine or Amazon RDS, once we provide the relevant host name and instance name and credentials in Database Setup Wizard it will show connection est…

Error While connecting postgresDB

If you are getting the below error while connecting the postgresDB , please follow the steps below :

Error :

psql: FATAL: no pg_hba.conf entry for host “::1”, user “postgres”, database “servicedesk&#82

MSSQL Startup Issues

I/O Exception:

Check whether the IP of the SQL server and its name are resolved in the DNS server.

Check whether TCP/IP is enabled under SQL Server configuration Manager—>Select SQL Server Network Configuration —>Pr

Error if MSSQL database is case sensitive

Cause:

This error may occur if the MSSQL database is case sensitive and finds invalid objects in the table name.

Error trace in logs:

java.sql.BatchUpdateException: Invalid object name ‘TABLE NAME’

Solution:

Change the CO

MSSQL server instances not Auto populating

Cause:

Unable to communicate SQL Server instance from the Server.

Error Trace:

If the instance is not populated automatically, after the host name is given as shown below,

Troubleshooting Tips:

  1. Make sure if you are using the SQL 2005 and if

MYSQL database creation failed

If the application crashes and does not start then you can try starting it from the command prompt.

  • cmd>[ServiceDeskPlus-MSP]\bin>run.bat
    Example: cmd>C:\ManageEngine\ServiceDeskPlus-MSP\bin>run.bat.Or,
  • Check f

AdventNetServiceDesk failed

If the application crashes and does not start then you can try starting it from the command prompt.

  • cmd>[ServiceDeskPlus-HOME]\bin>run.bat
    Example: cmd>c:\adventnet\me\servicedesk\bin>run.bat.Or,
  • Check for the fo

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