Mail fetching issue: Error notification through Email

Error Description:

While trying to fetch Emails getting error notification through Email as given below.


Product Name : ManageEngine ServiceDesk Plus – MSP
Build No. : 8309

System Error Notification

An error occured while

Support Email address CC’d automatically.


Client Requester —> [Sends Email] —> Client’s Support Email address
Client’s Support Email address —> [Forwards Email] —> Mail Server Email address
Manage engine &#8…

Client does not have permissions to send as this sender

Issue while sending response to an user :

Trace in logs :

 [11:21:22:668]|[05-23-2014]|[SYSOUT]|[INFO]|[52]|: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender

Request link sent in the notifications is wrong

Cause:If ServiceDeskPlus-MSP server is moved or the alias URL under Self service Portal settings is changed, then this error may occur as the notification link will point to the old URL.


Follow the steps to fix this issue,

  1. Under A

Relay Issues

Possible Cause:

  1. The SMTP server does not allow relaying unless you are sending email from a trusted IP or use proper authentication.
  2. Microsoft Exchange server: server is setup to block SMTP relaying.
  3. Some servers allow you to send email in

Required Authentication with wrong credentials


This occurs if the credentials provided in the Required authentication is wrong.

Error trace in logs:

Caused by: javax.mail.AuthenticationFailedException

at javax.mail.Service.connect(
at javax.mail.…

Connection to mail server failed

“Connecting to mail server(…Could not open connection to the host, on port 25: Connect failed”

Error trace in logs:

class javax.mail.MessagingException: Could not connect to SMTPhost: smtp, …

Email Send Notification failed

Error trace in logs:

Exception while trying to send notification for Request ID: 6|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.

javax.mail.MessagingException: Unknown SMTP host:;


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