Hard Coding the Timezone in wrapper.conf and run.bat

Add an additional attribute as below in the wrapper.conf file


Australia/Sydney: Time zone of the customer


Add an additional attribute as below in the run.bat …

Mail fetching issue: Error notification through Email

Error Description:

While trying to fetch Emails getting error notification through Email as given below.


Product Name : ManageEngine ServiceDesk Plus – MSP
Build No. : 8309

System Error Notification

An error occured while

Site not updated when importing requesters using LDAP

Issue Description:


When a requester is imported through LDAP the office field in the Active Directory for that requester will be imported as site in our application.

If the office field is updated in Active Directory and reimport…

Unable to generate any report.

Issue Description:


When trying to run any custom report getting an error message. Refer the images shown below.




When trying to run a simple query report the error is like this.





When trying to schedu…

Support Email address CC’d automatically.


Client Requester —> [Sends Email] —> Client’s Support Email address
Client’s Support Email address —> [Forwards Email] —> Mail Server Email address
Manage engine &#8…

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