Performance monitoring tool

The tool monitors the application for the specified time interval and will generate a thread dump when cpu/memory usage exceeds the threshold value. We can then get the threaddump file and log files to analyze the issue at our end.

To start t

Increase E-mail IDs / User IDs Cache Count

By default, the number of E-mail IDs / User IDs that would be cached is 1000. But in case of high-end machines with better RAM configurations, this value can be increased to cache more data for quick response.

Example: If you want to increas…

Increase Message IDs Cache Count

By default, the number of Message IDs that would be cached is 1000. But in case of high-end machines with better RAM configurations, this value can be increased to cache more data for quick response.

Example: If you want to increase the cac…

Increase Technician Cache Count

By default, the number of technician data objects that would be cached is 300. But in case of high-end machines with better RAM configurations, this value can be increased to cache more data for quick response.

Example: If you want to incr…

Increase User Cache Count

By default, the number of user data objects that would be cached is 500. But in case of high-end machines with better RAM configurations, this value can be increased to cache more data for quick response.

Example: If you want to increase th…

Delete System Generated Notifications

System Generated Notifications are notifications generated and sent by the system. You can either delete all the system notifications or manually check the notifications to delete.

 

If you want to delete all the system notificati…

Cleanup Session details

It is a table containing the session details i.e., the logged in and logged out information. These entries are not used by the application and can be removed periodically for better database performance. By default, the session details ar…

Cleanup Error Log Limit

By default, the error log list is deleted once in every 180 days. But you can increase the cleanup frequency to accelerate the backup process.

Example: If you want to cleanup the Error Log list every 30 days, then use the query,

update GlobalC…

Cleanup Recent Item Limit

By default, the recent items list is deleted once in every 15 days. But you can improve ServiceDeskPlus-MSP’s performance by increasing the cleanup frequency.

Example: If you want to cleanup the Recent Item list every 5 days, then u…

Disable Short Description Search

Short Description refers to the description which appears when you hover over the subject link of the request in the request list view. By default, while performing a search operation, the short description of a request would be searched. …

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