Relay Issues

Possible Cause:

  1. The SMTP server does not allow relaying unless you are sending email from a trusted IP or use proper authentication.
  2. Microsoft Exchange server: server is setup to block SMTP relaying.
  3. Some servers allow you to send email in

Required Authentication with wrong credentials

Cause:

This occurs if the credentials provided in the Required authentication is wrong.

Error trace in logs:

Caused by: javax.mail.AuthenticationFailedException

at javax.mail.Service.connect(Service.java:306)
at javax.mail.…

Email Send Notification failed

Error trace in logs:

Exception while trying to send notification for Request ID: 6|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.

javax.mail.MessagingException: Unknown SMTP host: sdplinmai3l.com;

nes…