Upgrade failure while trying to upgrade to 9206.

Issue Description:

 

Upgrade failure when trying to upgrade to 9206. This happens only in case if you have upgraded to 9201 earlier and then try to upgrade now to 9206

 

Error trace in updatemgrlogs:

 

Caused by: java.sql.Ba…

Unable to rename 7za_64 binary file

Sometimes you might receive the following error while upgrading our application in a linux machine. Please follow the below mentioned steps to resolve it.

Error Trace :

 Unable to rename 7za_64 binary file
        at com.adventnet.persistence.…

Upgrade

Steps to rollback when ServiceDesk Plus – MSP upgrade fails

In a scenario where the ServiceDesk Plus – MSP upgrade fails it is possible to build a system that is identical to the one prior to the upgrade, provided a backup was tak…

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