Upgrade failure – 9009 to 9200 – Fix

In some scenarios upgrade fails from 9009 to 9200 with the below mentioned exception,



Problem during installation of patch {0}java.sql.SQLException: Cannot find the object “PgSQLErrorCode” because it doe…

Upgrade failure due to backup

There are scenarios where the upgrade might fail(Soon after initiated) due to the backup that failed.


This can be confirmed by glancing through the logs in the file updatemanager0.log under \ManageEngine\ServiceDeskPlus-

Load Disk Space related native library

Please follow the below mentioned steps, if you get the below error while executing Updatamanager during upgrade.

Load Disk Space related native library


Download the updatamanager.sh from the below link and replace it under <…

Upgrade Failed -> Reverting steps

Steps to rollback when ServiceDesk Plus – MSP upgrade fails

Please send us the following files to analyze the issue before Rollback. This will help us to analyze the issue.

1. Zip the complete log folder present under <servicedes…

1. If you are using ServiceDesk Plus-MSP 8.1 version, then first you need to upgrade to 8.2

Please use the below link to download the servicepack and follow the usual upgarde procedure,


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